Refund and Returns PolicyOverviewOur refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Non-returnable items:Gift cardsSome Clearance itemsTo complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to Jimy Tools unless authorised by our Warranty Team.There are certain situations where only partial refunds are granted:Any item not in its original condition, is damaged or missing parts for reasons not due to our error.Any item that is returned more than 30 days after deliveryRefundsOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.comSale itemsOnly regular priced items may be refunded. Sale items cannot be refunded.ExchangesWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 5 Cord Street, Dudley Park SA 5008.GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.Shipping returnsA 15% restocking fee is applicable to returns, unless otherwise agreed upon with Jimy Tools.Once authorised by Jimy Tools to return your product, you should mail your product to: 5 Cord Street, Dudley Park SA 5008.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary.If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Need help?Contact us at email@example.com for questions related to refunds and returns.