Please be aware that the “30 Day Money Back Guarantee” excludes the following:
1. Orders placed via phone call, email or fax and not directly made via the shopping cart provided during the
check out process at www.jimytools.com.au
2. If your order is paid with Jimy Finance via Flexigroup Pty Ltd or any other Finance provider
3. Web Only Products
4. Heavily Discounted Products
5. Orders missing in Transit
6. Pre-orders for stock which is currently out of stock.
All Jimy Tools online purchases that you have received from Jimy Tools come with a “30 Day Money Back Guarantee” for your peace of mind!
Jimy Tools are confident that you will be absolutely delighted with the quality and value of our products. If you are not totally satisfied for any reason, you can choose to return your item for a refund of the original purchase price, excluding original shipping fees (and return fees if the return is arranged by Jimy Tools). Please note that delivery costs for items purchased online on a free shipping promotion will be deducted from your refund along with the return delivery cost, if this has been arranged by Jimy Tools. It is at the sole discretion of Jimy Tools if returns are accepted.
Returns need to be booked with Jimy Tools in advance so that we can provide you with a Return Authorisation (RA) number for tracking purposes. To book a return, simply contact us withing 30 days of receiving your item by sending an email to firstname.lastname@example.org along with photos of your product in its original packaging and we will get back to your with further instructions.
Please note that items requiring assembly need to be disassembled and placed back into original packaging to be eligible for a return under this guarantee. If you want to check a colour or feature of your product, please do this in a way that does not require assembly.
If Jimy Tools accepts a return in packaging other than the original packaging, at our discretion, a minimum repackaging fee of $50 will apply. In such cases you would be responsible for ensuring the product is packaged in a manner that would prevent damage during transit. Refunds are generally processed within 7 days of receiving your item back.
Note that the “30 Day Money Back Guarantee” only applies to purchases made online through www.jimytools.com.au and are physically in your possession.
If you believe that a product that you have purchased from the Jimy Tools website is faulty please see Jimy Tools “Warranty” page, which sets out the minimum remedies that Jimy Tools will provide to you if you buy a faulty product from Jimy Tools. Your rights under the Australian Consumer Law may extend beyond these time periods.
Jimy Industrial Pty Ltd
Attention: Returns Department
5 Cord Street
Dudley Park SA 5008
Issue Date: 23rd July 2018
All previous versions of 30 Day Money Back Guarantee have been superseded by the current version, and will not be acknowledged by Jimy Industrial Pty Ltd t/a Jimy Tools & Equipment. No exceptions included.
12.06.2020 - Dear customers, due to unprecedented demand all orders currently have a longer than usual processing time.
At the time your order was placed expected processing time was 1-2 weeks, plus delivery time.
Current processing times are approximately 3-4 weeks, plus delivery time (excluding any Pre-Orders or Web Only orders)
If you have any questions regarding your order, please email email@example.com or call our Head Office on 1300 839866 during business hours.
Apologies for the lengthy delays. We thank you all for your increasing support and appreciate your patience.